If you need to update or cancel your order, please reach out to us at hello@3133jewelry.com as soon as possible. We will do our best to accommodate your request.

Orders typically ship within 1-3 business days. You’ll receive a confirmation email with tracking information once your order is on its way.

For preorders, items could take up to 8-10 weeks to ship.

For bulk orders or wholesale inquiries, please contact hello@3133jewelry.com.

Email hello@3133jewelry.com with photos, and we will make it right.

You will receive a tracking email once your order ships.

Returns are accepted within 7 days of delivery for unworn items in original packaging per our return policy.

Your package will only be insurance if you pay the fee for the additional package protection insurance.

While we strive for excellence, we understand mistakes happen so if you receive the wrong product, email hello@3133jewelry.com within 7 days for assistance.

If you received an item as a gift and need to return it, contact us to arrange a store credit or exchange.

Yes, you can choose store credit instead of a refund when processing your return.

At this time we don’t offer custom engraving or personalized designs. 

Yes! Simply add your message in the “Gift Note” section at checkout.

Our apparel design is intentionally simple, modern, and timeless. It also symbolizes God’s light shining through the darkness. We believe our apparel not only looks good but also carries a powerful message of faith and resilience.

We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Google Pay.

At this time, we do not offer financing, but we accept major credit cards and PayPal.

Sales tax is applied at checkout where required by law.

Only one discount code can be applied per order.

If you are making a purchase at a charity event or a church and a percentage is going to that institution please make sure you have the proper discount code applied before checkout to make sure your charitable contribution is received. 

Enter the gift card code at checkout to apply it to your order. 

Our signature product packaging is a complete aesthetic, however the outside packaging is not wrapped, designed or gift wrapped. We do our best to protect the contents and do not reveal on the outside what is inside the shipping box. But if you are concerned please ship your order to a secure location. 

Yes, we ship to P.O. boxes and APO/FPO military addresses via USPS.

Shipping options, including expedited methods, where applicable, are available to select at checkout.

Contact us at hello@3133jewelry.com within 24 hours of placing your order.

Once a package leaves our warehouse, we are not responsible for delays. Please check the tracking number for updates.

Check with neighbors or your local post office. If still missing, contact the carrier and submit a claim if you purchased the additional package protection insurance. 

Since we partner with different fulfillment centers for our apparel and fine jewelry, your items may arrive in separate packages. This means they could have different shipping times and fees. But don't worry, all your items are on their way to you.

Our jewelry is crafted with solid gold, sterling silver, and natural diamonds and rubies.

For best results, we recommend removing your jewelry before showering, swimming, or applying lotions and perfumes.

Yes! We use solid gold (not plated), sterling silver, natural diamonds, and natural rubies.

• Solid gold: No, but may develop patina over time.
• Sterling silver: Can tarnish but is easily polished back to shine.

No. At this time we don’t offer custom designs or requests. 

Use a soft cloth and mild soap, or a jewelry cleaning solution designed for your metal type.

• Store in a jewelry box when not in use.
• Avoid harsh chemicals and prolonged water exposure.
• Clean with a soft cloth.

Email us at hello@3133jewelry.com, and we’ll get back to you within 24-48 hours.

Most of our apparel runs true to size, but check the size chart on each product page for details.

Most of our apparel runs true to size, but check the size chart on each product page for details.

Yes, some of our styles are unisex—this will be noted in the product description.

Please follow directions on the tag or garment for best results to minimize shrinkage, wash in cold water and air dry.

If you see our prices fluctuate higher or lower with the market please understand that gold/precious metal changes cost with the market and we are doing the best we can to offer you the best price.

No, we are an online-only brand at this time.

It’s not a guarantee as we are very selective with working with influencers, affiliates or other brands. If you’re interested in working with us, email hello@3133jewelry.com with your social media links and more information.

Yes! We are a faith-based brand and a portion of our profits supports various charitable organizations that build and nurture communities with the purpose of spreading the Gospel. 

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