If you need to update or cancel your order, please contact us immediately at hello@3133jewelry.com. We’ll do our best to accommodate your request, but changes cannot be guaranteed once your order has shipped.

Orders are processed within 2–3 business days (excluding weekends and holidays) from our warehouse in New York.

U.S. Shipping:

• Standard (3–7 business days): $17
• Priority (2–3 business days): $25
• Free shipping for orders over $500 (U.S. only)

International Shipping:

• Flat rate: $75 via DHL or UPS (7–14 business days, depending on location)
• Customers are responsible for customs, duties, and taxes.

All shipments are insured and require a direct signature upon delivery. You’ll receive a tracking number via email once your order ships.

A tracking number will be emailed once your order ships, allowing you to monitor your package until it arrives.

If your package shows as delivered but you have not received it, please first check with neighbors or your local carrier. If it cannot be located, contact us at hello@3133jewelry.com. While all shipments are insured, we cannot be responsible for lost or stolen packages that are not insured.

Our products come in a signature box stamped with “31:33” and include a velvet pouch inside, also marked “31:33”. This packaging is beautifully designed and makes your purchase ready to gift.

Please note that the outside shipping box is not gift-wrapped, but it is discreet and protects the contents, keeping your gift a surprise..

We accept returns within 14 days of delivery for items that are:

• Unused, unworn, unaltered, and in the original packaging
• Accompanied by a sales receipt or packing slip.

For additional details, please refer to the full return policy

1. Email hello@3133jewelry.com with your order number and the item(s) you wish to return.
2. We’ll issue a Return Authorization Number (RA#) and detailed instructions.

Domestic Returns:

• Pre-approved return labels provided
• Refunds: $10 return processing fee applied; shipping fees non-refundable
• Exchanges or store credit: free return shipping
• Items must be postmarked within 7 days of receiving your RA#

International Returns:

• Return shipping is the customer’s responsibility (labels provided on request)
• Refunds: $10 return processing fee applied; shipping fees non-refundable
• Exchanges are not available
• Items must be postmarked within 7 days of receiving your RA#

Refunds:

• Issued to the original payment method within 5–7 business days after inspection
• Gift recipients may receive a gift card instead of a refund
• Items not in sellable condition may be refused

Exchanges:

• Available for up to 7 days after delivery, depending on availability
• Return shipping is free if the item is unused and in perfect condition
• New shipping fees may apply to the exchanged item

Store Credit:

• You may request store credit instead of a refund or exchange
• Once your return is inspected, a store credit code will be emailed to you

Contact us at hello@3133jewelry.com to arrange a store credit or exchange for gift items.

If your item arrives damaged, please email hello@3133jewelry.com within 24 hrs of delivery with photos of the damage. We’ll review the issue and do everything we can to help resolve it promptly. 

While we strive for excellence, we understand mistakes happen so if you receive the wrong product, email hello@3133jewelry.com within 7 days for assistance.

Yes! For bulk or wholesale inquiries, email hello@3133jewelry.com.

At this time, we do not offer custom engraving or personalized designs.

Yes! Simply enter your message in the “Gift Note” section at checkout.

We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.

We do not offer financing directly. However, Shop Pay Installments allows eligible customers to split their purchase into multiple payments at checkout.

Sales tax is applied at checkout where required by law.

Enter the gift card code at checkout to apply it to your order. 

Only one discount code can be applied per order.

Discount codes can only be used on full-price items or orders and cannot be combined with other promotions.

If you are making a purchase at a charity event or a church and a percentage is going to that institution please make sure you have the proper discount code applied before checkout to make sure your charitable contribution is received. 

Yes. Shipping options, including expedited methods where available, can be selected at checkout.

Yes, we ship to P.O. boxes and APO/FPO military addresses via USPS.

Contact us at hello@3133jewelry.com within 30 min of placing your order, and we will do our best to accommodate your request.

We understand how frustrating delays can be. Once your package leaves our warehouse, delivery times are handled by the carrier. Please check your tracking information for the latest updates. If your package is significantly delayed or you need help, contact us at hello@3133jewelry.com, and we’ll do our best to assist you.

First, check with neighbors or your local post office. All of our shipping options include direct signature upon delivery, and in some cases, a photo proof of delivery may be available.

If your package is still missing, contact us at hello@3133jewelry.com—we’re here to assist and will help you work with the carrier to locate your order.

Our jewelry is crafted from solid gold, sterling silver, and natural diamonds and rubies.

Yes! We use solid gold (not plated), sterling silver, natural diamonds, and natural rubies.

Historically, the fish was a secret symbol used by early Christians to identify one another. These necklaces feature a delicate fish design set with a 0.02 cts ruby, serving as a reminder of the sacrifice of Christ and the blood He shed on the cross.

No, we currently do not offer custom designs or requests.

For best results, we recommend removing your jewelry before showering, swimming, or applying lotions and perfumes.

• Solid gold: No, though it may develop a natural patina over time.
• Sterling silver: Can tarnish, but it can be easily polished back to its original shine.

Store jewelry in a dry, cool place, preferably in a jewelry box or pouch to prevent scratches

Avoid exposing your pieces to harsh chemicals such as cleaning products, chlorine, or perfumes

Remove jewelry before showering, swimming, exercising, or doing household chores

Clean regularly with a soft cloth to maintain shine and prevent buildup

Gently cleanse your jewelry with a soft, lint-free cloth and a touch of mild soap, or use a refined jewelry cleaning solution crafted for the specific metal of your piece.

We are always happy to assist you at any time. Email us athello@3133jewelry.com, and we will respond within 1–2 business days.

Not at this time. We are an online-only brand, bringing our collections directly to you wherever you are.

Our prices may fluctuate in response to changes in the market for gold and other precious metals. We always strive to offer you the best possible value while reflecting the true cost of materials.

We carefully curate our partnerships with influencers, affiliates, and other brands.

If you feel you are a good match, please email us at hello@3133jewelry.com with your social media links and a brief introduction. Should your profile align with our vision, we will be delighted to respond within 1–2 business days.

Yes. As a faith-based brand, a portion of our profits supports charitable organizations that nurture communities and help spread the Gospel.

Sign up for our email newsletter or follow us on Instagram, TikTok, and Facebook to be the first to know about new collections, exclusive offers, and special updates.